Instant connect and engage
Omnichannel for customer service
Consistency & Continuit
Unified Platform
Offer a unified service experience across self- service and assisted service channels.
360 Customer View
Understand customer history, preferences and voice of the customer to personalize every interaction.
Personalized engagement
Leverage insights and resources to create individualized and consistent experiences across channels.
Omnichannel is an extension for Dynamics 365 Customer Service that allows for enhanced customer engagement through a suite of new capabilities. One of these such capabilities generates and tracks service cases through a chat channel where customers can interact with you on your website. If a viewer needs help or has a question about something they find while browsing your website, they can use the chat feature to send a message directly to Customer Service.
Our Overall Solution For Omnichannel
Free Initial Assessment
Book a free initial assessment with us where we understand your business problem and suggest a solution