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Dynamics 365
field service
field service
Complete Field Service Management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Field Service Automation
Get the right person to the
right place, at the right time, with the right skills and
equipment.
Ensure customer satisfaction
and maximise field service
resource productivity by fitting in more appointments.
Ensure customer satisfaction
and maximise field service
resource productivity by fitting in more appointments.
Proactive Service Delivery
Using IoT sensors, this application remotely detects and resolves problems proactively, thereby preventing service calls. It helps your business transition from a scheduled service model to a predictive maintenance model with the help of IoT data.
It gives you a 360-degree view of your customers’ needs and helps you gain tremendous customer insights by leveraging field service calls to send automated personalized surveys. It uses AI-based suggestions for IoT alert actions and improving proactive service.
In-context fix
Various mixed-reality tools, bots, guides, and supervision of seasoned technicians help newer technicians locate a customer, get step-by-step guidance to conduct maintenance and capture videos, voice notes, and photos with the mobile application.
You can monitor all service activities like accessing work orders and customer information, even when offline. It empowers technicians on-field to manage work orders. Bots assist technicians in the field access product information using guides.
Field Service Mobile App
Microsoft has released the new Dynamics 365 Field Service Mobile App for general availability.
Available natively for Apple iOS and Google Android phones and tablets, the Field Service (Dynamics 365) mobile app offers technicians many capabilities they need to perform onsite customer service
Free Initial Assessment
Book a free initial assessment with us where we understand your business problem and suggest a solution