earn customers for life
Dynamics 365
Customer service
Customer service
Microsoft Dynamics 365 Customer Service is an essential tool for every service organization. By giving you a 360° view of your customer, including history and preferences, you can adjust your service proactively and move with your customer’s changing needs. So you can personalize your interaction, to get maximum customer loyalty.

Dynamics 365 Customer Service Capabilities
Fully Integrated
- Native voice
- Integrated case management
- Customer support timeline
Intelligent Automation
- Build in transcript and translation
- Realtime sentiment analysis
- Context driven agent suggestions
Proactive Delivery
- Embedded IoT data
- Agent alerts
- Visibility into issue history

PowerBI and Microsoft Dynamics 365 Customer Service
Power BI works with model-driven apps via the Microsoft Dataverse to provide a self-service analytics solution. The Power BI service automatically refreshes the data displayed. With Power BI Desktop or Office Excel Power Query for authoring reports and Power BI for sharing dashboards and refreshing data from model-driven apps or Dynamics 365 apps, such as Dynamics 365 Sales and Dynamics 365 Customer Service. Integrating Power BI with Dataverse provides the personnel in your organisation a powerful way to work with data. With our team who specialises in Microsoft Dynamics customisation, we will integrate Power BI for your business with ease!
Create services that combine speed and personalization
Clients’ expectations are always rising… Help your teams to meet them by creating intelligent processes to guide them to perform the right action at the right time.
- Guide agents to optimal outcomes
- Personalize service with a complete customer view
- Empower agents with AI customer service assistants
- Capitalize on revenue opportunities




Free Initial Assessment
Book a free initial assessment with us where we understand your business problem and suggest a solution